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Knowledge-Centered Support
Results: 36

#	Item
11	Passion and Persistence: You Can Implement KCS on a Shoe-String Budget History Scott Stegner, Senior Vice President of Global Customer Support at Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2013-02-19 20:28:30 Anticipatory thinking Organizational behavior Business Economics Innovation Service innovation Collaboration Knowledge Centered Support Design Structure Education
12	Legato Support Services Knowledge-Centered Support at Work SM Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:30:52 Help desk Groupware Management Information technology management Education theory Knowledge Centered Support Customer support Knowledge management Workflow Business Marketing Customer experience management
13	PDF Document Add to Reading List Source URL: www.krconsulting.com Language: English - Date: 2011-05-01 09:25:51 CompUSA Technical support Help desk Information technology management Knowledge Centered Support
14	PDF Document Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2013-02-25 13:52:16 Education theory Help desk Knowledge Centered Support Design Service innovation Kansas City Southern Railway Rail transportation in the United States Transportation in the United States Transportation in North America
15	All About Gulfline Welcome to GulflineFlorida Gulf Coast University is committed to providing and creating student-centered technology support services that will enable the user direct access to personal records Add to Reading List Source URL: www.fgcu.edu Language: English - Date: 2007-08-20 09:31:45 Form Transcript Knowledge Education Cusis Academia Menu Written communication
16	HP NonStop Customer Support Knowledge-Centered Support (KCS) At Work sm Consortium for Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:30:51 Information technology management Technology Education theory Knowledge Centered Support Customer support Hewlett-Packard Technical support Help desk Marketing Customer experience management
17	Why salesforce.com needs ® MindTouch ... and so do you. 1 Time to value Add to Reading List Source URL: mindtouch.com Language: English - Date: 2015-05-23 18:19:23 Software Computing MindTouch Inc. Customer experience management Salesforce.com Customer experience Knowledge Centered Support MindTouch Core Wiki software Marketing Business
18	KCS at Avaya: Where Everyone Can Publish The Direct to Publish Program Leadership at Avaya was aiming to make the selfservice experience on the Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2013-03-10 23:56:22 Knowledge management Education Knowledge Centered Support Videotelephony Alcatel-Lucent Avaya
19	Expert Reference Series of White Papers ® ITIL 2015 and Beyond: Six Trends Add to Reading List Source URL: images.globalknowledge.com Language: English - Date: 2014-08-14 16:11:17 Business Customer experience management Method engineering Standards Information Technology Infrastructure Library Knowledge Centered Support Service desk IT service management Customer relationship management Information technology management Marketing Help desk
20	LANDESK® Service Desk is ITIL 2011 Certified LANDESK Demonstrates Capabilities for PinkVERIFY 2011 Toolsets Service management orchestrates IT service delivery to drive efficiency, reduce costs, manage risk, improve con Add to Reading List Source URL: rs.landesk.com Language: English - Date: 2014-10-13 15:58:14 LANDesk Information Technology Infrastructure Library Service desk Incident management Knowledge Centered Support Problem management Service catalog Change management Information technology management Project management Information technology

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